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FAQ

How much is Postage & Packaging?

UK price is £1.50, set price which doesn't change so you can order as much as you like. Spend over £15 and there is FREE P&P, enter code FREE when checking out for this.

Most of Europe is £2.50, the above still applies. Rest of the world and USA is £3.00

I use the Royal Mail to send all packages. Everything is sent 1st Class Post.

All international orders are sent by Airmail and should arrive within a week.

I usually process orders the same day. So orders should arrive within 2-3days and certainly no longer than a week. Please contact me if you are concerned about postage and packaging at lvejewellery@btinternet.com
Thank you

What's the Returns Policy?
If you receive something in the post which has been damaged please email me @ lvejewellery@btinternet.com You will need to return the item/s to the address which is on the reverse of the envelope. You can do this for free by putting the items back into the envelope posted in and write on the front “return to sender”. Once received i can either issue new item/s or a refund.

I only accept returns on items that have been damaged in transit or items that are not what you ordered.

Is there a Mailing List?
We currently don't have a mailing list but you can keep up to date with offers, new stock, etc. at http://facebook.com/LVEJewellery and http://twitter.com/LVEJewellery
What if my package doesn't arrive?
Once a package has been posted it in is the hands of the Royal Mail who state that 1st Class should arrive withing 1-2 working days. (please see my postage & packaging section).

Orders that do not arrive after 28 days from dispatch will be replaced but not before then. (As some packages do get lost in the post and turn up at a later date).

Can I model for LVE?
I have received alot of queries regarding modelling for LVE Jewellery.

If you'd like to model for me for free (in exchange for free samples!) then please get in contact with me.

At present I do not take on models for photoshoots but I may be looking into this in the future (please contact me at lvejewellery@btinternet.com if you'd like to ask more). I will not be able to take on under 16s!

If you'd like to appear on the facebook (www.facebook.com/LVEJewellery) modelling the items you've purchased then please like the facebook page and get in touch or drop me an email. There is a customer gallery for this.

How can I order without Paypal or a credit card?
I do take Postal Orders. This will mean you sending me cash or cheque by mail. I accept NO RESPONSIBILITY for lost cash or cheques in the post and I strongly recommend you sending postal orders recorded delivery for security.

You will need to contact me prior to making a postal order for my address and for a price (including P&P).

Please contact me at lvejewellery@btinternet.com

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.